At KitCulture, customer satisfaction is important to us. Every jersey is carefully checked before being packed and dispatched to ensure it meets our quality standards.
While we strive to ensure every order reaches our customers in perfect condition, we understand that unexpected issues may occasionally occur. This policy outlines the steps and conditions for returns, exchanges, and refunds to ensure a smooth and transparent resolution process.
As all jerseys are sourced and imported based on customer orders, we are unable to accept returns or exchanges due to:
💡 We strongly encourage customers to review the size guide and verify all order details before completing their purchase.
View Size GuideIf a jersey is received with a manufacturing defect or arrives damaged, customers may be eligible for an exchange or refund, subject to verification by KitCulture.
⏰ Any defect, damage, or incorrect item must be reported within 48 hours of receiving the order.
To initiate a claim, please contact us via WhatsApp or Instagram and provide:
⚠️ Claims submitted after the 48-hour reporting period may not be eligible for review.
For approved claims involving verified defects or damage, KitCulture will cover the standard courier cost, typically ranging between Rs. 400 – Rs. 500.
To qualify for an exchange or refund, the item must:
All exchange and refund requests will be processed only after the returned item has been received and inspected by KitCulture.
No. 37/A, Zavia Road, Dharga Town
+94 78 888 0786
By placing an order with KitCulture, you acknowledge that you have read, understood, and agreed to the terms outlined in this Returns & Exchange Policy.